Privacy Policy

This Privacy Policy explains what information we collect from representatives and staff using Vault, how we use it, who can see it, and the rights you have over it.

1. Who This Applies To

This policy covers Vault users: the representatives, trainers, staff, and leaders affiliated with Empire Builders who have been invited into the platform. It does not cover your clients; client-facing privacy practices are governed by the relevant providers, the agency, and applicable state and federal privacy laws.

2. Information We Collect

To operate Vault, we collect:

• Information you provide: your contact and identity details, professional and licensing information, and any content you create in the platform.
• Information collected automatically: standard technical and usage data (such as log, device, and session information) needed to run and secure the platform.
• Information you enter about others: if you add prospect or client details, we store it on your behalf. You are responsible for collecting and handling that information lawfully and in accordance with applicable privacy regulations.

3. How We Use Your Information

We use this information to operate and secure the platform, support your onboarding and your leadership's coaching, review and approve invites, understand how the platform is used, and meet our legal, regulatory, and contractual obligations.

4. Who Can See Your Information

Inside Empire Builders: you can see all of your own information; your leadership chain can see your profile and activity to support and coach you; authorized administrators and staff have access for operational, approval, and support purposes; and other representatives see only limited directory details so they can find trainers for client appointments.

Outside Empire Builders: We rely on a small number of trusted third-party providers that process data only on our behalf and only to deliver their service:

• Cloud hosting and infrastructure providers: run the application and store your data, encrypted at rest;
• Email delivery provider: sends invites, one-time codes, and notifications on our behalf;
• Internal operations tools: help our staff review and approve invites;
• Product and application providers: when you submit an application on behalf of a client, relevant data flows to the provider through our agency's systems. That flow is governed by the agency and the provider.

We do not sell your information, and we do not share it with advertisers or data brokers.

5. How We Protect Your Information

We protect your information with encryption in transit and at rest, passwordless one-time-code sign-in, single-active-session enforcement, and audit logging of sensitive administrative actions. No system is perfectly secure; if we ever detect a breach affecting your account, we'll notify you promptly and help you secure it.

6. Data Retention

We keep your account data for as long as you are an active representative, plus a reasonable period after you leave (generally up to 7 years) to meet tax, regulatory, and contractual record-keeping obligations imposed on Empire Builders by regulators and the providers we work with.

You can request deletion of your personal data at any time by emailing us at tech@wealtharmor.com. We will delete what we are legally able to delete; regulated records may need to be retained.

7. Your Rights

Depending on where you live, you may have the following rights:

• Access: request a copy of the personal information we hold about you;
• Correct: correct inaccurate or incomplete information (most fields you can edit yourself in Settings);
• Delete: request deletion (see retention above);
• Withdraw consent: stop using the platform (contact us to close your account);
• Complain: file a complaint with your local data protection authority.

To exercise any of these rights, email us at tech@wealtharmor.com from the email address on file with your account.

8. Cookies & Local Storage

We use session cookies to keep you logged in, and local-storage entries to remember UI preferences (sidebar collapsed state, dismissed banners, and similar). We do not use third-party advertising cookies or trackers.

9. Children

Vault is not intended for anyone under 18. If you believe we have inadvertently collected information from a minor, contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Policy from time to time. When we make material changes, we'll announce them inside the platform and update the "Last updated" date above.

11. Contact

Privacy questions, data-access requests, or concerns? Email us at tech@wealtharmor.com.